Privacy Policy

This Notice applies to zun.energy Market (hereinafter referred to as "zun.energy Market" or "the Company"), having its registered office at 1340, Aurangabad Khalsa, Omax City, Shaheed Nagar, B R A University, Lucknow, Lucknow- 226025, Uttar Pradesh. The Company is the owner of websites https://zun.energy/, zun.energy/app and mobile application 'zun.energy Market' (collectively, the "Platform").

This privacy notice (Privacy Notice) describes the policies and procedures applicable to the collection, use, storage, disclosure and protection of Your information shared with Us while You use the Platform, and for the purpose of this Privacy Notice "We", "Us", or "Our" refers to zun.energy Market, its holding company, wherever context so require and the terms "You", "Your", "Yourself" or "User" refer to user of the Platform. We value the trust You place in Us. That is why, we maintain reasonable security standards for securing the transactions and Your information.

Please read the Privacy Notice carefully prior to using or registering on the Platform or accessing any material, information or availing any services through the Platform.

This Privacy Notice specifies the manner in which Your information is collected, received, stored, processed, disclosed, transferred, dealt with or otherwise handled by Us.

By visiting the Platform or setting up/creating an user account (Account) on the Platform, You accept and agree to be bound by the terms and conditions of this Privacy Notice and consent to Us collecting, storing, processing, transferring and sharing information including Your Personal Information (defined below) in accordance with this Privacy Notice.

Further, in case You are under the age of 18 years, You (i) accept and acknowledge that You are accessing the Platform through a parent or a legal guardian who is of a legal age to form a binding contract under the Indian Contract Act, 1872 and such person has accepted this Privacy Notice on Your behalf to bind You; and (ii) hereby acknowledge that You are accessing this Platform under the supervision of Your parent or legal guardian and have their express permission to use the services.

We may update this Privacy Notice in order to comply with the business or regulatory or administrative requirements. If We make any significant changes to this Privacy Notice, We may endeavour to provide You with reasonable notice of such changes, such as via prominent notice on the Platform or any other communication channels on record. To the extent permitted under applicable law, Your continued use of the services after We publish or send a notice about the changes to this Privacy Notice shall constitute Your consent to the updated Privacy Notice.

This Privacy Notice is incorporated into and subject to the terms of use available on the Platform ("Terms") and shall be read harmoniously and in conjunction with the Terms. All capitalised terms used herein however not defined under this Privacy Notice shall have the meaning ascribed to them under the Terms.

1. Collection of Information

We collect various information from You when You access or visit the Platform, register or set up an Account on the Platform or use the Platform. You may browse certain sections of the Platform and the Content, without registering an Account on the Platform. However, to avail certain services on the Platform, You are required to set up an Account on the Platform.

a. Personal Information

You may provide certain information to Us voluntarily while registering on the Platform for availing services including but not limited to Your complete name, mobile number, email address, date of birth, gender, age, address details, KYC related information such as Permanent Account Number (PAN), passport, driving licence, the voter's identity card issued by the Election Commission of India, or any other document recognized by the Government for identification, income details, Your business or professional details, videos or other online/offline verification documents as mandated by relevant regulatory authorities, together with Your internet protocol address, web request, operating system, browser type, other browsing information (connection, speed, connection type etc.), device type, the device's telephone number ("Personal Information").

b. Sensitive Personal Information

For the purpose of this Privacy Notice, Sensitive Personal Information consists of information relating to: (i) passwords; (ii) financial information such as bank account or credit card or debit card or other payment instrument details. Provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Personal Information or Sensitive Personal Information.

c. Transactional Information

If You choose to avail the services through the Platform, We will also collect and store information about Your transactions including transaction status, order history, number of transactions, details and Your behaviour or preferences on the Platform. All transactional information gathered by Us shall be stored on servers, log files and any other storage system owned by any of Us or by third parties.

d. Location Based Information

When and if You download and/or use the Platform through Your mobile, tablet, and/or any other computer sources or electronic devices, We may receive information about Your location, Your IP address, internet bandwidth, mobile device model, browser plug-ins including a unique identifier number for Your device. The information You provide may be used to provide You with location-based services including but not limited to search results and other personalised content.

e. Additional Information

We may obtain information You voluntarily share with Us through interactions on Our social media channels, participation in surveys or by submission of feedback. Through these engagements and in order to provide the services You have accessed on Our Platform, We may also gain insights into certain Personal Information, such as Your preferences for Products and services.

2. Use of Information

We use the information in accordance with law, for the following purposes:

• To create Your account and verification of Your identity and access privileges
• To provide You the access to the Products and services offered by Us, brands and improve the services on the Platform that You request
• For internal business purposes and services, including without limitation, warehousing services, delivery services, IT support services, and data analysis services
• To resolve disputes, to manage Your requests and complaints, administer Our service and diagnose/troubleshoot technical problems
• To help promote a safe service on the Platform and protect the security and integrity of the Platform, the services and the users
• To design and improve the products and services and customer relationship management processes
• To collect money from You in relation to the services
• To inform You about online and offline offers, products, services, and updates
• To customize Your experience on the Platform or share marketing material with You
• To detect, prevent and protect Us from any errors, fraud and other criminal or prohibited activity on the Platform
• To enforce and inform about Our Terms of Use
• To process and fulfil Your request for services or respond to Your comments, and queries on the Platform
• To contact You through email, SMS, WhatsApp, telephone and any other mode of communication in relation to the services
• To comply with applicable laws and conform to the legal requirements

3. Sharing of Information

a. Business Partners

We may disclose Your Personal Information to third party brands, service providers, merchants, delivery partners, marketing or advertising partners, consultants, partners for carrying out research and other service providers who work for either of Us or provide services through the Platform.

b. Compliance with Law

We may disclose Your information including Personal Information, to the extent necessary: (a) to comply with laws, regulatory requirements and to respond to lawful requests and legal process or an investigation, (b) to protect Our rights and property, the users, and others, including to enforce the Terms or to prevent any illegal or unlawful activities, and (c) in an emergency to protect Our personal safety and assets the users, or any person.

c. Acquisition, Sale or Merger

We may, in compliance with applicable laws, share all of Your Personal Information and other information with any other business entity(ies), in the event of a merger, sale, reorganisation, amalgamation, joint ventures, assignment, restructuring of business or transfer or disposition of all or any portion of any of Us.

4. Security Precautions and Measures

The Platform has reasonable security measures and safeguards in place to protect Your privacy and Personal Information from loss, misuse, unauthorized access, disclosure, destruction, and alteration, in compliance with applicable laws. You will be responsible for maintaining the confidentiality of the Account information and are fully responsible for all activities that occur under Your Account.

5. Retention of Your Personal Information

We maintain records of Your Personal Information only till such time it is required for the Purposes, or for as long as required by applicable law. To the extent possible, We endeavour to store Personal Information and Sensitive Personal Information within India. When You request Us to erase Your information, We will honour the said request, but We may retain certain information about You for the purposes authorized under this Privacy Notice unless prohibited by law.

6. Links to Other Third-Party Sites

The Platform may link You to other third-party platforms ("Third-Party Sites") that may collect Your Personal Information including Your IP address, browser specification, or operating system. We are not in any manner responsible for the security of such information or their privacy practices or content of those Third-Party Sites.

7. Public Posts

Any content or Personal Information and Posts that You share or upload on the publicly viewable portion of the Platform will be publicly available, and can be viewed by other users and any and all intellectual property rights in and to such Posts shall vest with Us.

8. Your Consent, Rights and Changes to Privacy Notice

All information disclosed by You shall be deemed to be disclosed willingly and without any coercion. You have the right to request erasure, withdraw consent, access and rectify your information, nominate another person to act on your behalf, restrict our use of your information, and complain to supervisory authorities.

Children Information

We do not intentionally gather or request Personal Information from individuals under the age of 18. Our Platform is intended solely for those who are legally capable of entering into contracts as per the Indian Contract Act, 1872.

9. Contact Info